iPhone & iPad

My Location Support

Help with your places, journeys and subscription.

My Location is operated by Flashcards World SL.

privacy@mylocation.app

Need help with My Location? Email privacy@mylocation.app. Include your app version, device model, iOS/iPadOS version and what happened. Remove private locations from screenshots. Never send your password or a one-time sign-in link.

Restore or manage Pro

Open Account → Upgrade to Pro → Restore, using the Apple Account that purchased the subscription. If your App Store subscription is active, use Account → Manage Subscription. You can also manage subscriptions through Apple. Prices and trial eligibility are shown before purchase. For refunds, use Report a Problem.

This iOS release restores App Store purchases through Apple. A new iOS purchase does not automatically activate Pro on Android or the website.

Delete your account

Open Account → Delete Account and confirm your identity. For email-link sign-in, open the emailed confirmation link, return to Account and choose Delete Account again. If the app reports that deletion could not finish, retry with a working connection. Contact us if the error continues; you do not need to contact support to initiate normal account deletion.

If you see an account-deletion recovery screen, choose Finish Deleting Account and confirm your identity again. The app keeps that account's normal saving and synchronization unavailable until deletion is resolved, and resumes the steps still needed. If you signed out before finishing, sign in to the same account to continue. Signing out alone does not complete deletion. Contact support if you can no longer sign in.

Deleting your account or uninstalling the app does not cancel an Apple subscription. Cancel it separately through Apple subscriptions if you do not want renewal. You can still delete your account while subscribed.

In Settings → Privacy & Security → Location Services → My Location, allow location for features that need it. Precise location improves recording and navigation. You can search and save a manually selected map position without granting location access.

Recording, navigation and live sharing are separate. Finish a recording, end navigation and stop any live-sharing session individually. An active feature can continue while the screen is locked. A private route recording does not automatically broadcast your position to friends, though signed-in tracks synchronize to your account.

Saved places, routes and public links

Saved places and tracks synchronize when signed in. Signed-out content stays on that device unless you export/share it or choose to move it into an account. Public map links are snapshots: editing the original does not update the copy. Delete a shared link from Shared Maps to stop new access to it.

The app supports Sign in with Apple, Google and passwordless email links. There is no My Location app-password field. Use the same provider/account on your devices. Open only confirmation links that you requested; never forward them to another person.

If your saved data cannot be opened

Keep the app installed if it contains places or recordings you have not synchronized or exported. Deleting the app can remove those local copies.

Unlock your device, check available space in Settings → General → iPhone Storage or iPad Storage, then return to My Location and try again. If the problem continues, contact support with your app version and the message shown. Do not send your database or private location history unless you choose to after discussing the issue with support.

Report unwanted content or sharing

To report an abusive profile, shared map, live link, harassment or sharing without consent, email privacy@mylocation.app with the subject “My Location Content Report”.

Include the shared link or profile reference, what happened and why you are reporting it. Send only the details needed to identify the issue; omit precise private locations, passwords and one-time sign-in links. An in-app Report action, where available, helps you prepare an email. Nothing is submitted until you send it.

In the iPhone/iPad app, open a shared map or live link, then choose Content Options → Report Content. Friend profiles and incoming requests also have a Report Content action. Review the reference and explanation before sending; you can copy the report if you use webmail.

You can stop your own live sharing immediately, delete links you created, and remove or block a friend in the app. Blocking a friend limits that relationship; someone with a public link may still be able to open it. Delete or replace that public link to revoke access.

To hide a particular shared map or live link, choose Content Options → Block This Link on This Device. Its contents will stop loading on that device. This does not block the publisher or remove the link for other people. To undo it, open Account → Blocked Shared Links → Unblock Link.

Reports are handled through support. Include a reply address so we can ask for necessary details. For an immediate threat to your safety, contact local emergency services; My Location is not an emergency service.